We’re open Monday – Saturday, 9 a.m. – 5:30 p.m. BST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We have a number of options with regards to delivery charges depending on how quick you wish to receive your order. We also offer a Click & Collect Local service for free local pickup and Free Shipping for all orders over £50. For more information on shipping rates visit the Shipping Rates page.

Which payment methods are accepted in the Online Shop?

You can use the following cards on PayPal: VISA, VISA Debit, Mastercard, Maestro, Solo, Discover and American Express (US Only).

You can also make payment using your PayPal account by simply entering your username and password on the PayPal site during the checkout process.

How long will delivery take?

For Royal Mail Guaranteed by 1pm Next Day* your parcel should be with you before 1pm the following day as long as you ordered your item before 12pm the previous day and its a week day.

Royal Mail Signed For First Class should reach you the next working day or maximum 2 days.

For Royal Mail Signed For Second Class your parcel should be with you in 2 to 3 working days.

How secure is shopping in the Online Shop? Is my data protected?

eliquids2go.co.uk ensures a secure shopping experience by using the highest industry standards to safeguard your personal data and payment information from unauthorized access.

At eliquids2go.co.uk we guarantee optimum security levels for every purchase. Payment data is collected through PayPal which uses the most technologically advanced codification systems (SSL). eliquids2go.co.uk also uses GeoTrust Starter SSL Certificate providing up to 256 bit encryption thereby offering the highest level of encryption and security possible when you enter your personal, shipping and billing details. This means you can be rest assured that communications between your browser and this site’s web servers are private and secure with the highest e-commerce protection.

For more information on Web Security refer click here.

What exactly happens after ordering?

Once your order has been successfully received, the first thing you will receive is an email notification from ELIQUIDS2GO®. which will include your order number and order details in the form of an invoice.

The next stage will be our dispatch team preparing your packing list ready for dispatch.
You will see notes on your account confirming the items being prepared.

Once your order has been dispatched our team will send you an email and update your account with the Royal Mail Tracking Code.

Do I receive an invoice for my order?

Yes – ELIQUIDS2GO® automatically sends an Invoice for all completed and cancelled orders with all your order details, shipping address, billing address, total order value including any shipping charges.

Send us an email