General Terms and Conditions of Sale
The products purchased on eliquids2go.co.uk are sold directly by ELIQUIDS2GO® Ltd, eliquids2go.co.uk has its registered office in United Kingdom at 4 Market Square, Shipley, West Yorkshire, company registration number 10589922.
If you need any assistance, go to the Customer Care area, where you will find information on orders, shipping, refunds and returning products purchased on eliquids2go.co.uk, as well as and other general information on the services provided by eliquids2go.co.uk. Remember you can also contact ELIQUIDS2GO® by e-mail (email@example.com) or by phone: +44(0)1274 270455.
1. Our Business Policy
1.1 ELIQUIDS2GO® Ltd offers products for sale on eliquids2go.co.uk and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”.
1.2 “Consumer” shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on eliquids2go.co.uk.
1.3 eliquids2go.co.uk reserves the right not to process orders received from users who are not “Consumers” and any other order which does not comply with ELIQUIDS2GO® Ltd business policy.
1.4 These General Terms and Conditions of Sale (together with the documents referred to herein)regulate the offer, transmission and acceptance of purchase orders relating to products on eliquids2go.co.uk between the users of eliquids2go.co.uk and ELIQUIDS2GO® Ltd.
1.5 The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on eliquids2go.co.uk through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party’s terms and conditions. Under no circumstances shall ELIQUIDS2GO® Ltd be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between users of eliquids2go.co.uk and third parties.
2. How to Execute a Contract with ELIQUIDS2GO® Ltd
2.1 To place an order for the purchase of one or more products on eliquids2go.co.uk, you must fill out the online order form and send it electronically to ELIQUIDS2GO® Ltd, following the relevant instructions.
2.2 The order form contains a link to these General Terms and Conditions of Sale, and also contains information on the main characteristics of each product ordered and the relevant unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs, and references to the terms and conditions for returning purchased products.
2.3 An order shall be deemed submitted when ELIQUIDS2GO® Ltd receives your order form electronically and the order information has been verified as correct.
2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.
2.5 The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by clicking on the section called My Account in the Customer Care area.
2.6 Before submitting the order form, you will be asked to identify and correct possible input errors.
2.7 The submission of orders to ELIQUIDS2GO® Ltd must be in English.
2.8 After your order form has been submitted, ELIQUIDS2GO® Ltd will process your order.
2.9 ELIQUIDS2GO® Ltd may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that ELIQUIDS2GO® Ltd has not carried out your purchase order specifying the reasons thereof. If the products displayed on eliquids2go.co.uk are no longer available at the time of your last access or once ELIQUIDS2GO® Ltd has received your order form, ELIQUIDS2GO® Ltd shall inform you of the unavailability of the ordered products within thirty (30) days from the day after ELIQUIDS2GO® Ltd has received your order.
If the order form has been sent and the price has been paid for items that are no longer available, ELIQUIDS2GO® Ltd will refund the amount paid for those items.
2.10 By submitting an order form to ELIQUIDS2GO® Ltd, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with ELIQUIDS2GO® Ltd. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on eliquids2go.co.uk.
2.12 Upon submission of an order form, ELIQUIDS2GO® Ltd shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products’ main characteristics, detailed information on price, terms of payment, return policy and shipping costs).
3. Guarantees and Product Price Indication
3.1 On eliquids2go.co.uk, we offer for sale premium TPD compliant eliquids (vape juice). These products are purchased by ELIQUIDS2GO® Ltd directly from TPD compliant eliquid manufacturers, carefully selected for their stringent quality control and have MHRA authorisation. The TPD requirements on nicotine concentration (20mg/ml maximum) and size of presentation (10ml maximum for refill container and 2ml maximum for e-cigarettes) apply to products sold to end consumers (irrespective of whether the end consumer intends to modify the product).
3.2 ELIQUIDS2GO® Ltd does not sell non TPD Compliant products, flawed products or products of lower quality than the corresponding market standards.
3.3 The main characteristics of products are shown on eliquids2go.co.uk on each product page. The products offered for sale on eliquids2go.co.uk correspond to the actual product they will receive with the packaging. All eliquid products sold online will be new and unopened eliquids.
3.4 Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.
3.5 Orders made from countries that ELIQUIDS2GO® Ltd has not registered for TPD Cross Border sales will be automatically cancelled. Without confirmation of registration to the destination country where the order is to be shipped we are not permiited to supply a relevant product to a consumer via a cross-border distance sale. The UK notification requirement applies to products supplied to UK consumers via a cross-border sale.
3.6 All e-liquid products sold by ELIQUIDS2GO® Ltd come with consumer information on use/storage; addictiveness/toxicity; ingredients; nicotine content and delivery per dose; and health warnings, including warnings on nicotine content, covering 30% of the front andback of packs and safety measures such as child-proof fastenings and an obligation that ingredients, other than nicotine, do not pose a risk to human health. The e-liquid products also contains:
- The correct hazard and precautionary statements;
- A ‘toxic’ hazard pictogram;
- A signal word (either ‘warning’ or ‘danger’);
- The name, full address and telephone number (landline, not mobile) of the supplier;
- The nominal quantity of the substance or mixture in the package made available to the general public (unless this is specified elsewhere on the package);
- Identification of the hazardous constituents of the preparation. The nicotine content level, as a percentage of weight by volume must be clearly displayed;
- Batch numbers, expiry dates and the nominal volume of the contents must also be also be shown on the label (5ml/10ml etc).
4.1 Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.
4.2 In case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent by encrypted protocol. Such details will not be used by ELIQUIDS2GO® Ltd except for performing the procedure relevant to your purchase or issuing refunds in the case of returns, in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the relevant costs for shipping and delivery, as indicated in the order form, will be charged to your current account when the purchased products are actually shipped.
5. Shipping and Delivery of the Products
5.1 For specific product shipping and delivery procedures, please visit the Customer Care area, and read the Shipping section. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.
6. Customer Care
6.1 For any information requests ELIQUIDS2GO® Ltd can be contacted via e-mail at firstname.lastname@example.org or by phone: +44(0)1274 270455. For further information, go to the Customer Care area.
7. Consumer Rights and the Cooling-Off Period
7.1 If you are a Consumer, you may cancel your contract with ELIQUIDS2GO® Ltd in relation to products purchased from eliquids2go.co.uk, without any penalty and without specifying the reason, by notifying ELIQUIDS2GO® Ltd in writing within seven (7) working days, beginning with the day after you received the products. In this case you will receive a full refund of the price of the products in accordance with this Clause 7 and Clause 9 below.
7.2 You should return the products to ELIQUIDS2GO® Ltd within seven (7) working days from the date you notify ELIQUIDS2GO® Ltd of the cancellation, in the same condition in which you received them and at your own expense. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
7.3 To return the products:
a) you should notify us in writing within seven (7) working days, (beginning with the day after you received the products) by completing and submitting the online Return Form. You should keep a record of your cancellation notice;
b) the products should not have been used or damaged;
c) the packaging should be in tact and returned with the eliquid;
d) the products should be returned, complete and unused, with their original packaging;
e) the products should be returned to ELIQUIDS2GO® Ltd within seven (7) working days following cancellation of the contract.
7.4 If you cancel the contract within the seven (7) working days cooling-off period pursuant to this Clause 7, we will process the refund due to you as soon as possible and, in any event within thirty (30) days of the day on which you gave notice of your cancellation. ELIQUIDS2GO® Ltd will refund the price of the product in full, including the cost of sending the item to you. You will be responsible for the cost of returning the products to us provided that the reason for the return is not because of an error on our part or because the item is faulty or defective.
7.5 You can return the products to ELIQUIDS2GO® Ltd either by:
a) the approved courier (as indicated on the online Return Form) via the pre-paid, personalised return label enclosed in you original order, and ELIQUIDS2GO® Ltd shall deduct from your refund the cost of return postage; or
b) by packaging the relevant products securely and sending them to ELIQUIDS2GO® Ltd using your order number (as provided via the online Return Form). For your protection, we recommend that you use a courier service if you choose to return the goods other than via the pre-paid mechanism and approved courier as detailed at clause 7.5(a).
8. Items returned because they are damaged, defective or incorrect
8.1 If you are returning a product because of an error on our part or because it is damaged or defective, we will refund or replace the item including the delivery charges incurred in sending the item.
8.2 You must notify ELIQUIDS2GO® Ltd of an error in respect of the products delivered or of a damaged or defective product within thirty (30) days of receipt, if a product becomes faulty after the thirty (30) days please contact Customer Care to obtain further returns information. You must return the products in the same condition in which you received them. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
8.3 To return the products:
a) you should notify us in writing as soon as practicable and in any event within thirty (30) working days, by completing and submitting the online Return Form.You should keep a record of your cancellation notice;
b) the products should not have been used or damaged;
c) the eliquid should be returned with the packaging in the same condition you received the item;
d) the products should be returned, complete and unused, with their original packaging;
e) the products should be returned to ELIQUIDS2GO® Ltd within seven (7) working days following notification to ELIQUIDS2GO® Ltd of the damaged or defective product or ELIQUIDS2GO® Ltd error.
8.4 You can return the products to ELIQUIDS2GO® Ltd either by:
a) packaging the relevant products securely and sending them to ELIQUIDS2GO® Ltd with your invoice using the same courier company we dispatched your order with or use an approved courier as detailed at clause 7.5; or
b) by returning your item(s) together with your invoice to our retail store.
8.5 ELIQUIDS2GO® Ltd will examine all products returned as damaged or defective and will notify you of your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any event, within thirty (30) days of the day we confirm to you via e-mail that you are entitled to a refund for the damaged or defective product. Subject to acceptance by ELIQUIDS2GO® Ltd of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to ELIQUIDS2GO® Ltd. In the event that ELIQUIDS2GO® Ltd find no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you. If you do not accept re-delivery ELIQUIDS2GO® Ltd reserve the right to retain the products and the purchase price and recover ELIQUIDS2GO® Ltd ‘s fees and expenses from you.
9. Refund Procedures
9.1 If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by ELIQUIDS2GO® Ltd to the individual who made the payment.
9.2 The value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses.
9.3 We will usually refund any money received from you using the same method originally used by you to pay for the purchase.
9.4 ELIQUIDS2GO® Ltd will refund the price of the products in accordance with the applicable time frame as specified in clause 7 or 8 above. ELIQUIDS2GO® Ltd shall not be responsible for any delay that is beyond its control including for delays caused by the method of purchase or refund, including by way of example:
a) delay caused by credit card/debit card companies refund policies;
b) payment by PayPal: refunds will be credited to your PayPal account and will be visible immediately. The actual reimbursement to the credit card associated with your PayPal account depends on the company that issued the card;
c) payment made by cash on delivery: you will be refunded the amount you paid for the products returned to the Bank account you chose in the payment method used in the original order. Please remember it is necessary to have a Bank account in order to receive a refund for cash on delivery orders.
10.2 You are advised to read, if you haven’t already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of eliquids2go.co.uk.
11. Governing Law
11.1 These General Terms and Conditions of Sale are governed by United Kingdom law and in particular by Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 (UK Regulations) on certain aspects related to e-commerce.
12. Amendments and updates
12.1 The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on eliquids2go.co.uk.